Job Description

Department: Operations and Control

Division: Contact Center

Job title: Call Centre - Operator

Scope of position / Strategic Responsibility

 Responsible for providing services to external and internal customers (e.g. calls from Branches) over the telephone to advice, support customers and potential customers, provide informational functions, and offer Bank’s products to the clients
  
Functional Responsibilities
 
 Handle incoming customer calls (informational and operational functions)  / Providing  with all necessary information on customer service, tariffs, procedures
 Respond on internal queries from other departments and bank’s branches 
 Providing a high quality of customer service and ensuring maximum clients satisfaction at all times
 Receive customer complaints, ensuring appropriate registration and redirection to the relevant departments/staff for responding 
 Work with customers’ complaints and wishes / Proper direction of customers’ requests / monitoring complaints process / provide feedbacks to customers
  
Other job characteristics
 
 Minimal level of relevant experience: 

- 2 years (preferably in bank environment)
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills

 Languages: Perfect Knowledge of Azerbaijani, English, Russian

E - mail : [email protected]