Job title: Communication and Security Services Engineer

Reports to: Head of Infrastructure Services Division

Scope of position / Strategic Responsibility

 Responsible for monitoring and supporting communication networks within an organization and between organizations.

Functional Responsibilities 

 Day-to-day administration of LAN, WLAN, WAN networks and connections
 Supporting other IT units and users in terms of network access
 Administration and support of telephony systems
 Troubleshooting of network outage and performance issues
 Network equipment monitoring system administration
 Establishing and maintaining connections to 3rd party services
 Network security equipment administration
 Liaising with project management team, 3rd line engineers and service desk engineers on a regular basis
 Administration of network infrastructure for financial services
 Inventory management of networking equipment
 Network equipment patch management
 Supporting of E-Banking services communication equipment
 Participation in planning of network infrastructure for new services
 Support of Acquiring network 
  
Accountability over 

 Enablement and appropriate network support of Bank’s network services
 Meeting prescribed individual KPIs and targets
 Development of the subject matter knowledge
 Execution of all functions in the unit in compliance with the relevant  internal and external regulations

Other job characteristics 

 Minimal level of relevant experience: 1-3 years
 Complexity level: Moderately complex procedures and tasks. Independent judgment is required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an “as needed” basis.
 Required teamwork: Frequent coordination, communication and/or team problem solving with other structural units for work production or service quality.
 Development activity: Advise – Provide other employees with information, data, and general guidelines with respect to job responsibilities and/or accountabilities.
 Decision making (Routine/Non-Routine): Routine/Non-Routine Decisions - Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval.
 Business impact of decision: Minimal or No Impact.
 Customer service: Takes routine or required customer actions to meet customer’s needs. Responds promptly and accurately to customers’ complaints, inquiries and requests for information and coordinates appropriate follow-up.
 Communications: Contacts are primarily to provide and exchange information about work-related activities and assignments. Customer contact is typically incidental and informative only in nature.
 Internal communications with: All departments within the Bank including branches
 Visioning: Understands goals and strategies developed by others.
 Management: Not directly responsible for management of organizational costs, methods or personnel.
 Planning: Plans and prioritizes own work.
 Change leadership: Participate in change enablement activities; not directly responsible for initiating specific changes in the way things are done.

Interested Candidates please send your CV to  [email protected] indicating the title of position in the subject line of your message.
Otherwise your candidacy will not be considered.