“PASHA Bank” OJSC is seeking Call Center Agent for its Call Center Division.

Functional Responsibilities

• Handle incoming customer calls for sales support, order processing, administrative assistance (e.g. complaints, billing questions, etc.) 
• Providing  with all necessary information on customer service, tariffs, procedures
• Sales on telephone
• Informing about Bank’s new products (outbound calls)
• Providing sales support (lead generation)
• Registration of customers’ orders
• Work with customers’ complaints and wishes
• Formation of question base on different areas
• Calls dynamics analysis
• Analysis of operational effectiveness of executed operations, developing criteria for technological facilities 
• Access to the database
• Following the head of department’s instructions

Skills and Qualifications:

Verbal Communication (Russian, Azerbaijan and English in advanced level), Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking.

Candidates are requested to send their Application Forms/CVs to [email protected] until November 23, 2016. Please indicate the name of the position (Call Center Agent) you are applying for in the subject line of the email. Otherwise the candidacy will not be considered in the review process of the applications collected.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.